customer satisfaction

Top Tips – Customer Satisfaction Surveys

August 17, 2009

Why bother? The life blood of any business is good customer service. Although you should try and attract new customers good customer service will help generate customer loyalty and encourage repeat business. With each satisfied customer your business is likely to win many more customers through recommendations and remember, if you are not taking care [...]

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Value Added Service

July 26, 2009

Have you ever asked yourself what is the most important determinant of client contentment? The answer is added value. In a highly competitive market, where you will most probably find yourself today, the best proven tactics you should follow is differentiation. Try and become more than an accountant – experienced and reliable adviser, more than [...]

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